Foreword by Premier Alan Winde
When I travel the length and breadth of our province, I often make a point of visiting facilities for which we are responsible. When I arrive at a clinic, hospital, or eCentre, there must not be tea and muffins waiting for me. I make a point of doing unannounced visits so I can see and experience for myself the quality of the services we offer our citizens. Where there are challenges, I urge the Western Cape Government staff I engage with to be honest with me so we can collectively address shortcomings. In cases where our facilities are excelling, I encourage staff to be proactive in seeking out ways to further improve our services.
Preface by DG Dr Harry Malila
The Service Excellence Awards provide an opportunity for us to recognise excellence and our top achievers in the Western Cape Government, Western Cape Municipalities and in the wider community. A record 146 entries were received this year. The Service Excellence Awards are designed to encourage and promote excellence in governance and service delivery and to recognise people who have lived the WCG Values: Caring, Competence, Accountability, Integrity, Innovation and Responsiveness.
Categories
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Best Frontline Service Delivery Employee
Best Frontline Service Delivery Team
Best Municipality
Best Municipal Project
Best Public Service Leader (Exemplary)
Best Support Service Employee
Best Support Service Team
Best Red Tape Reduction / Ease of doing Business Project
Best Collaborative Programme/Project (WOSA/WOGA)
Best Public Service Innovator (Employee)
Best Public Service Innovator (Team / Project)
Best Citizen Performance (Team / Project)
