The Service Excellence Awards (SEA) Process are initiated at a Provincial Top Management (PTM). Senior Managers are nominated to form part of the Assessment Team. Head of Departments are nominated to form part of the Adjudication Team.
Selection Process
The selection process is divided into three thrilling phases:
Phase 1: Evaluation & Decision
••The evaluation team selects finalists for each category
••The chairperson of the evaluation team escalates the finalists to the SEA Project Team
Phase 2: Assessment
••The top five scorers per category become the shortlisted finalists
for the adjudication process
••An oversight committee ensures accurate capturing and
verification of assessors’ scores
Phase 3: Adjudication
••The appointed chairperson facilitates the adjudication session
••The adjudication committee, consisting of top provincial managers, Internal Audit officials, and Organisation Development officials, deliberates and selects the winners (Gold, Silver, and
Bronze) for each category
Judging Process
Our esteemed judges, selected by Provincial Top Management and comprising Heads of Provincial Departments, will evaluate the shortlisted entries and finalize the winners. The winners will then be submitted for approval by the Director-General and the Premier.