Categories

Group 893

Best Municipality

This Category recognises a Municipality demonstrating commitment to citizen-centricity, service delivery excellence and Good Government Principles.

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Group 890

Best Frontline Service Delivery Employee

This Category focuses on an individual who has performed exceptionally well in frontline service delivery. The individual must be able to pro-actively identify and solve potential service delivery problems. This should be someone who takes initiative in going the extra mile on a continuous basis.

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Group 891

Best Frontline Service Delivery Team

This Category focuses on a team who has performed exceptional frontline service delivery. It recognises a Team of Public servants working to provide effective services to the citizens. The team must display characteristics of a committed team, working together and cooperating or complementing one another, proactively identifying and solving potential service delivery problems.

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Group 892

Best Municipal Project

This Category recognises a Municipal Project/Team visibly demonstrating commitment to citizen-centeredness, performance excellence and Good Governance Principles.

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Group 896

Best Public Service Leader (Exemplary)

This Category focuses on rewarding an individual who has demonstrated exceptional leadership skills in their area of work. A leader who has impacted on teams in achieving strategic goals of the Organisation, inspired colleagues and stakeholders.

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Best Support Service Employee

This Category focusses on an individual who has performed exceptional back-office service delivery. The individual must be able to pro-actively identify and solve potential service delivery problems and go the extra mile on a continuous basis.

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Group 898

Best Support Service Team

This Category focuses on a back-office team who has performed exceptional service delivery. It recognises a Team of Public servants working to provide effective services to the citizens. The team must display characteristics of a committed team working together and cooperating or complementing one another, proactively identifying and solving potential service delivery problems.

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Group 896

Best Red Tape Reduction / Ease of doing Business Project

This Category recognises a Project/Team visibility demonstrating commitment to reducing red tape, and making it easier to do business, taking into account citizen-centeredness and the needs of business as a citizen.

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Group 889

Best Collaborative Programme/Project (WOSA/WOGA)

This Category recognises a Team of Public Servants working on the WOSA/WOGA projects, in providing effective services to citizens. The Team must display characteristics of a committed team working together and cooperating or complementing one another.

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Group 894

Best Public Service Innovator (Employee)

This Category focuses on an Employee visibly demonstrating effective innovations and solutions e.g. improving processes (improved methods for doing work, reducing time spend (lead time reduction), automated solutions), improving client engagements (innovative channels for consulting/informing clients/stakeholder engagement), cost savings methods and administration.

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Group 895

Best Public Service Innovator (Team / Project)

This Category recognises a Team or Project visibly demonstrating effective innovations and solutions e.g., improving processes (improved methods for doing work, reducing time spend [lead time reduction], automated solutions), improving client engagements (innovative channels for consulting/informing clients/stakeholders engagement), cost saving methods.

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Best Citizen Performance (Team / Project)

This Category recognises a Team of Citizens working on a project in the Community, in providing a service aimed at the betterment/improving citizens’ lives. The Team must display characteristics of commitment to cohesion and cooperating or complimenting one another.

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Group 887

Best Citizen Performance (Individual)

This Category recognises an individual (Citizen) working in the Community, aimed at the betterment/improving citizens’ lives.

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