Best Support Service Team
This Category focuses on a back-office team who has performed exceptional service delivery. It recognises a Team of Public servants working to provide effective services to the residents. The team must display characteristics of a committed team working together and cooperating or complementing one another, proactively identifying and solving potential service delivery problems.
The People Development Centre [PDC] is mandated to plan, co-ordinate, implement and monitor the provision of informal in-service training to all staff in the Department, lay counsellors and community health workers.
The training is needed to ensure development and maintenance of skills that impact directly on service delivery. The PDC team believes in valuing every person, treating them with the utmost respect and creating an environment where clients can obtain the best possible services, in conjunction with optimally utilised resources.
The New Way of Work team proactively developed a culture strategy. They implemented the new ways of working phase by preparing the system for a change in the way work would be carried out and identified behavioural shifts that the WCG wishes to experience.
This strategy was a key part of the Culture and Innovation priority areas. The team enabled the employer to resolve service delivery concerns by determining how the interventions and methodologies connected to the strategic levers were adapted, to meet the new way of work.
The Financial Management team were clear on their objectives and followed processes towards ensuring an unqualified audit opinion for 13 (consecutive) years. The team improved their measurement systems to ensure that performance against objectives is accurate and consistent for all components in the Directorate: Financial Management, by collaboration with each other. The team streamlined their operational effectiveness within their specialised fields and adopted a culture of service delivery, reflecting and enhancing it annually to maintain their standard and adapt when needed in an ever changing and dynamic environment. During the period under review, it should be noted that the COVID-19 pandemic has tested the tenacity of the team to ensure that services remained operational and service delivery targets were met. The Department received 13 consecutive clean audit outcomes, noting the collective efforts required to achieve this milestone.
The finance management teams conducts themselves in an effective, efficient, ethical and professional manner, through maintaining and promoting a high standard of professional ethics as part of the top 10 values and principles in the Public Sector of South Africa.
The vaccine project office team have been adaptive and innovative with rolling out the COVID-19 vaccination programme.
The team went the extra mile by working closely with other sectors and stakeholders to ensure that the most vulnerable clients were vaccinated, including those in congregate settings and shelters.
This enabled the Western Cape to be the first province to implement a system that captured the vaccination of undocumented individuals. The vaccine programme office met the target of vaccinating 5 million citizens in the Western Cape by 4 March 2022.
The Department of Transport and Public Works has completed a R100m project to rapidly create space for 5 414 additional places for unplaced learners in the Western Cape Education Department schools. The mobile school project involved the placement of 125 mobile units at 36 schools, and the establishment of two new mobile schools – one in Mfuleni and the other in Table View.
The Mobiles and Minor Works (MMW) Programme team delivered urgent, short-duration capital education infrastructure projects on behalf of the Western Cape Education Department (WCED). Through their experience with rapid delivery of mobile classroom units, the team has grown adept at addressing the urgent, short-term need for additional infrastructure projects. As such, the programme has expanded since 2020 to include other similar sub-programmes that could benefit from the rapid delivery modes already implemented by the team.
The Mobiles programme has, therefore, expanded since 2020 to include the Incentive Ablutions, Fencing and MOD Centres.
The team takes their work very seriously as they all understand the implications of its impact. To this end, they are always courteous to their colleagues and client department representatives, despite the pressures of the specific work. The team demonstrates a high degree of competence, integrity, and responsiveness
