Best Frontline Service Delivery Team
This Category focuses on a team who has performed exceptional frontline service delivery. It recognises a Team of Public servants working to provide effective services to the residents. The team must display characteristics of a committed team, working together and cooperating or complementing one another, proactively identifying and solving potential service delivery problems.
This team assisted individuals and households with applications for food relief, assessed their socio-economic conditions and delivered food parcels across the Kannaland area.
The team demonstrated great innovation by implementing a sustainable livelihood project in partnership with the Department of Agriculture and the community of Kannaland. This attests to the respect and care they have for the communities which they serve.
Since the start of the COVID-19 Pandemic, the entire facility has been mobilised to address the vast needs and requests from clients in the Mitchells Plain geographical area and its surroundings.
During the pandemic, outreach programmes were extended to various settings within the community, including homes, community halls, religious institutions, shopping centres and the wellness bus.
The team identified the need for services in a newly established informal settlement of Kapteinsklip which is on the outskirts of Tafelsig. The most vulnerable areas with lack of basic services were prioritised in its service offering [Heinz Park, Tafelsig, The leagues, Montrose Park].
Mitchells Plain CHC services see +/- 30 000 clients per month, who come from the Mitchells Plain and surrounding areas. The team has, and continues, to provide clients with the best possible services and endeavours not to deny anybody from services.
This team has worked 24/7, 365 days a year since the start of the COVID-19 Lockdown, in March 2020, to ensure all health care facilities’ linen requirements are met with no disruption to service delivery across the Western Cape and beyond.
The team has implemented a “Standby Packer” system since the start of the hard COVID-19 Lockdown over weekends and public holidays to ensure all health care facilities across the Western Cape have adequate linen stock.
The Red Tape Reduction Unit (RTRU) was formally established in 2012 and there have been many learnings of a strategic, operational and organisational nature. The unit primarily focuses on a hybrid approach, blending reactive interventions with proactive to improve the business environment across the Western Cape. The unit undertook the former through the following pillars, 1) regulatory reform, 2) improving government systems and procedures, 3) improving communications with business, and 4) direct interventions through case management.
The Unit proactively identified red tape barriers, impacting service delivery and economic growth.
Some interventions by the RTRU during the 2021-2022 financial year include:
- Improved regulations on Drones and Unmanned Aerial Vehicles.
- Regulatory compliance framework: Provincial export strategy.
- Submissions to national government on a remote working visa.
- Developments of various tools and systems in the Drakenstein, George, Hessequa, Outeniqua, and Knysna Municipalities
In December 2020, the Critical Care Team was launched and in the first few months, its positive impact was evident.
This group of dedicated paramedics reduced waiting times of ventilated cases to 180 minutes on average. The team looked at two streams, Adult Retrieval and Neonatal Retrieval.
The team advocates for the patients as best they can and always offers the best possible care regardless of the circumstances.
